Lodge Real Estate Limited
Last updated: 13 October 2026
At Lodge Real Estate, we believe trust is at the heart of every good relationship. That includes being open and transparent about how we collect, use, protect and share your personal information.
Whether you're buying, selling, renting, investing, or simply exploring your options, we respect your privacy and are committed to handling your information responsibly.
This Privacy Statement explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have regarding your personal information.
We comply with the Privacy Act 2020, including the information privacy principles, and other applicable New Zealand laws.
1. Who we are
This Privacy Statement applies to Lodge Real Estate Limited (NZCN 75655), of 28 Harwood St, Hamilton Central, Hamilton, New Zealand (referred to as "Lodge", "we", "our" or "us").
It applies to personal information we collect and handle through our real estate, property management and related services, websites, digital platforms, applications, marketing activities and interactions with customers.
Where another business or service provider collects information independently, its own privacy statement may also apply.
2. What personal information we collect
The information we collect depends on your relationship with us and the services you're interested in or receive.
It may include:
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Personal and contact details: Your name, address, email address, telephone number and preferred contact methods.
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Property information: Details about properties you own, occupy, are interested in, or have asked us to sell, lease or manage.
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Buying and selling information: Property preferences, enquiries, open-home attendance, offers, agreements, transaction details and communications with our salespeople.
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Rental and tenancy information: Rental applications, identification details, references, tenancy history, employment and income information, credit or background check information where appropriate, and tenancy-related records.
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Financial and identity information: Information reasonably required for transactions, payments, credit assessments and compliance with legal obligations, including anti-money laundering requirements.
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Communications and preferences: Enquiries, correspondence, feedback, complaints, marketing subscriptions and records of interactions with our team.
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Digital information: Information about how you interact with our website, applications, emails and advertising, including device information, IP addresses, browser details, cookies and similar technologies.
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Other information: Information you voluntarily provide, or that is reasonably necessary for us to deliver our services or meet our legal obligations.
We aim to collect only personal information that is necessary for a lawful purpose connected with our business.
Some information, such as identity verification documents and certain tenancy application details, may be more sensitive. We take particular care when collecting and handling this information.
3. How we collect your information
We generally collect personal information directly from you when you:
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Enquire about buying, selling, renting or managing a property.
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Attend an open home, auction, appraisal, event or appointment.
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Register your interest in a property or request property information.
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Enter into an agency agreement, sale and purchase agreement, tenancy agreement or other arrangement.
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Apply to rent a property.
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Subscribe to newsletters, property alerts or other marketing communications.
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Contact us by telephone, email, social media, our website or another channel.
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Use our website, applications or other digital services.
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Participate in surveys, competitions or promotions.
Where practicable, we will explain why information is being collected, who may receive it, whether providing it is voluntary or required, and any relevant consequences of not providing it.
You can choose not to provide certain information. However, this may mean we cannot respond fully to an enquiry, provide a requested service, process an application or meet our legal obligations.
4. Information collected from other sources
Sometimes we need to collect information about you from another person or organisation.
Depending on the circumstances, these sources may include:
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Other real estate salespeople or agencies.
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Property owners, landlords, tenants, buyers and sellers.
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People you have nominated as referees.
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Credit reporting or identity verification providers.
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Solicitors, financial advisers and other professional representatives.
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Publicly available records and property information sources.
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Other third parties where collection is permitted by law.
We will only collect personal information indirectly where permitted by the Privacy Act 2020 or another applicable law.
Where we collect information about you from another source, we will take reasonable steps to make you aware of the collection, its purpose, the intended recipients, our identity and contact details, any relevant legal requirements, and your rights to access and request correction of the information.
We will provide this notification as required by Information Privacy Principle 3A, unless a lawful exception applies.
Where appropriate, notification may be provided through direct communication, an application process, a specific privacy notice or another reasonable method.
5. How we use your information
We use personal information to operate our business, deliver our services and maintain relationships with customers.
This may include:
Buying and selling property
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Responding to enquiries and arranging viewings or appraisals.
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Matching buyers with suitable properties.
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Managing property listings, open homes, auctions and offers.
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Communicating with buyers, sellers and their representatives.
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Preparing, administering and facilitating property transactions.
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Providing updates, feedback and reporting about property marketing and sales campaigns.
Property management and tenancies
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Processing tenancy applications and assessing suitability.
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Managing tenancy agreements, rent, inspections and maintenance.
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Communicating with tenants, landlords, contractors and relevant authorities.
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Managing tenancy-related issues, disputes and obligations.
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Maintaining records necessary for property management services.
Commercial and body corporate services
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Providing commercial property sales, leasing and related services.
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Supporting body corporate administration, communications and management.
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Managing relevant property, owner and service-provider records.
Customer service and business operations
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Responding to questions, requests, feedback and complaints.
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Maintaining accurate customer and property records.
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Delivering and improving our services.
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Operating and improving our websites, applications and internal systems.
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Supporting staff training, quality assurance, security and business administration.
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Conducting research and analysing business performance.
Legal and regulatory requirements
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Meeting obligations under real estate, tenancy, anti-money laundering, taxation and other applicable laws.
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Verifying identities where required.
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Keeping legally required records.
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Responding to lawful requests from regulators, courts and other authorised bodies.
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Preventing or investigating fraud, misconduct or security incidents where permitted by law.
We will not use personal information for an unrelated purpose unless that use is permitted by law or you have authorised it.
6. Marketing and communications
From time to time, we may contact you with property information, market insights, newsletters, invitations, events or information about Lodge's services.
We may use information about your property interests, location, preferences and previous interactions with us to make these communications more relevant.
We may also use digital advertising platforms to promote Lodge and properties to audiences who may be interested in our services.
Electronic commercial marketing communications will be sent in accordance with the Unsolicited Electronic Messages Act 2007 and other applicable requirements.
You're in control of the marketing you receive.
You can unsubscribe from our marketing emails using the unsubscribe link provided, or contact us to update your communication preferences.
We will respect your request to stop receiving marketing communications, subject to any communications we are legally required or otherwise permitted to send.
Unsubscribing from marketing will not prevent us from contacting you about an active property transaction, tenancy, service arrangement or other necessary business matter.
7. Website, cookies and digital advertising
Like most modern websites, our website uses cookies and similar technologies to support functionality, understand visitor activity and improve our services.
These technologies may collect information such as:
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Your IP address and approximate location.
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Device, browser and operating system information.
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Pages visited and actions taken on our website.
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How you arrived at our website.
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Interactions with online advertising and marketing communications.
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Online identifiers associated with cookies and advertising technologies.
We use or may use services provided by Google, Meta and other digital technology providers for website analytics, conversion measurement, advertising and remarketing.
These services may use cookies, pixels or similar technologies to help us understand advertising performance and show relevant advertisements to people who have previously interacted with our website or digital content.
Some information collected through these technologies may be associated with online identifiers and used to support personalised advertising. It is therefore not necessarily anonymous.
Depending on the technologies and settings involved, information may also be processed by the relevant platform providers in accordance with their own privacy policies.
You can manage or restrict cookies through your browser settings and adjust personalised advertising preferences through relevant platforms, including:
Disabling some cookies may affect the operation or functionality of certain website features.
8. Social media and third-party websites
When you interact with Lodge through social media, we may receive information made available through that platform, including your profile details, comments, messages and interactions with our content.
Information you post publicly on social media may be visible to others.
Our website may also contain links to external websites, property platforms, application services and other third-party providers.
Those websites and services may have their own privacy policies, terms and data-handling practices. We encourage you to review these before providing personal information.
Lodge is not responsible for the privacy practices of independent third-party websites and services.
9. Who we share your information with
We may share personal information where reasonably necessary to provide our services, operate our business, or comply with the law.
Depending on the circumstances, recipients may include:
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Lodge salespeople, property managers, employees and authorised contractors.
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Buyers, sellers, landlords, tenants or their authorised representatives, where appropriate to a transaction or service.
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Solicitors, conveyancers, valuers, financial institutions and other professional service providers.
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Property maintenance contractors and other suppliers involved in managing properties.
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Identity verification, credit reporting and tenancy assessment providers, where appropriate.
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Technology providers supporting our websites, customer relationship management systems, communications, property management and business operations.
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Advertising, analytics and marketing service providers.
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Regulators, government agencies, courts, tribunals or law enforcement bodies where disclosure is required or permitted by law.
We only disclose information for a purpose permitted by law and take reasonable steps to protect information shared with service providers.
Where information is transferred between Lodge salespeople or teams, we will ensure that its subsequent use and any associated marketing communications comply with applicable privacy and marketing laws.
We do not sell personal information to third parties for their independent marketing purposes.
10. Overseas storage and disclosure
Some technology platforms, cloud services and external providers used in operating our business may process or store information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will comply with Information Privacy Principle 12 of the Privacy Act 2020.
This includes ensuring an appropriate legal basis or suitable privacy safeguards apply, or obtaining informed authorisation where required.
Where an overseas provider holds or processes information solely on our behalf, we will take reasonable steps to ensure the information is protected appropriately.
11. Rental applications and tenant information
We recognise that applying for a rental property can involve providing personal and sensitive information.
We aim to collect information appropriate to the stage of the application process and reasonably necessary to assess an application, establish a tenancy, or manage an existing tenancy.
Depending on the circumstances, this may include information needed to:
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Confirm an applicant's identity.
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Contact the applicant and assess their application.
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Verify references, tenancy history or relevant financial information.
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Undertake permitted credit or background checks at an appropriate stage.
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Meet tenancy-related legal requirements.
We will not request information that is unnecessarily intrusive or prohibited by law.
Information may be shared with the property owner, relevant service providers or other authorised recipients where appropriate and permitted by law.
Where a third-party application service is used, its privacy statement may also apply to information it collects and manages.
Information relating to unsuccessful applications will be retained only for as long as reasonably necessary for a lawful purpose, after which it will be securely deleted or de-identified, subject to applicable legal requirements.
Additional privacy information may be provided during the application or tenancy process.
12. Protecting your information
We take the security and confidentiality of personal information seriously.
We use reasonable physical, technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
These safeguards include appropriate access controls, security procedures and restrictions on who may access personal information.
Access is limited according to business needs, responsibilities and applicable legal requirements.
We also expect employees, salespeople, contractors and service providers handling personal information on our behalf to respect confidentiality and comply with relevant privacy and security obligations.
No method of electronic storage or transmission can be guaranteed to be completely secure, but we take reasonable steps to identify and manage risks.
13. How long we keep your information
We retain personal information only for as long as it is required for the purpose for which it was collected, or for another purpose permitted by law.
Retention periods vary depending on the information and the legal or business requirements involved.
For example, some transaction, financial, identity verification and tenancy records must be retained for specified periods under applicable legislation.
Other information, including marketing preferences, enquiries and unsuccessful applications, is reviewed and retained only while there is a lawful reason to keep it.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal obligations.
14. Your privacy rights
Under the Privacy Act 2020, you have the right to:
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Request confirmation of whether we hold personal information about you.
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Request access to personal information we hold about you.
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Request correction of personal information that you believe is inaccurate, incomplete or misleading.
We will respond to requests within the timeframes required by law. In most cases, we must make and communicate a decision on an access or correction request within 20 working days.
We may need to verify your identity before providing information or making changes.
There may be circumstances where the law permits us to withhold information or decline a requested correction. If so, we will explain the decision and your relevant rights.
You can also ask us to delete information or stop using it for certain purposes. We will consider your request and comply where required by law, subject to relevant legal and operational obligations.
If we do not make a requested correction, you may ask us to attach a statement of correction to the information.
15. Privacy breaches
If a privacy breach occurs, we will assess the circumstances, take appropriate steps to contain the breach and reduce potential harm, and investigate what happened.
Where a breach has caused serious harm, or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, as required by the Privacy Act 2020.
We will also take appropriate steps to address the cause of the breach and reduce the risk of recurrence.
16. Questions, requests and complaints
If you have a question about this Privacy Statement, want to access or correct your personal information, or have concerns about how your information has been handled, please contact Lodge.
Privacy Officer
Lodge Real Estate Limited
28 Harwood St
Hamilton Central, Hamilton
New Zealand
Phone: 07 838 0044
Website: https://lodge.co.nz/contact
Please mark written correspondence Attention: Privacy Officer.
You may also raise a privacy concern with your Lodge salesperson, property manager or branch manager.
We take privacy concerns seriously and will make reasonable efforts to investigate and resolve them.
If you are dissatisfied with our response, you can contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
Website: https://www.privacy.org.nz
Phone: 0800 803 909
17. Changes to this statement
We may update this Privacy Statement from time to time to reflect changes in our services, technology, business practices or legal obligations.
The most current version will be available on our website, with the date of the latest update shown at the top of this page.
We encourage you to review it periodically.
Lodge Real Estate Limited
People over property. Integrity is everything.