Request maintenance or repairs

For After Hours urgent maintenance call 07 856 4500 & follow prompts.

Urgent items are generally those that could cause injury to the tenant or damage to the property, and may include:

  • Water pipes that have broken or burst
  • Blocked or broken toilet (if a second toilet is not available)
  • Serious roof leak or gas leak
  • Dangerous electrical fault, dangerous power point, loose live wire etc.
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. Impact by a motor vehicle}
  • Failure or breakdown of the gas, electricity or water supply to the premises
  • Failure or breakdown of an essential service or appliance on the premises for water or cooking
  • Hot water service failure on a weekend, or long weekend
  • Fault or damage that makes premises unsafe or insecure
  • Fault likely to injure a person, cause damage or extreme inconvenience


For general repairs it is company policy that all repairs are reported to your property manager. This can be done by emailing your property manager or by lodging a maintenance request using our 24/7 Tapi messaging service.