Well-versed in delivering first-class customer service, colleagues describe Donnella’s personality as bright and friendly, and her work ethic as ‘going the extra mile to help.’
Highly recommended for her superb organisational and scheduling skills, Donnella’s attention to detail and can-do attitude is well-liked by both tenants and property owners.
In addition to her reliable and clear communication style, Donnella lists the ‘three Ps’ to define her service delivery: professional, patient, and people-first.
“Although the level of service might vary from client to client, as long as you’re following these broad guidelines, you’re on the right track,” she says.
“I want to make the process of renting as smooth as possible for owners and tenants, and I’ll always seek to make a professional and personal connection so good relationships can be built and maintained.”
A proud property owner herself, Donnella has a good deal of empathy for investors and others who seek to rent their homes out. She acknowledges the significant emotional and financial investment that is tied up in owning a home, chattels, and property.
“I think there’s an enormous amount of mutual respect and trust between owners and their property managers, taking care of this kind of asset is a responsibility I take very seriously. My ultimate goal is to do proper justice to property owners and tenants alike, and to never let either side down – because happy property owners are the ones with happy tenants, and vice-versa!”
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