Robyn Armstrong is among the most experienced property managers in Hamilton, and her client feedback has a common thread: She’s consistent, reliable, and responsive.
Every day Robyn strives to offer first-class customer service to her tenants and property owners; she gauges her success on meeting and satisfying the expectations of all stakeholders.
“I’ll always try to look at situations from several angles – from an outside-in and an inside-out perspective,” Robyn says.
“By looking at issues that might arise from both the customers’ point-of-view, and my point-of-view, helps me provide a well thought-out service experience, and a good outcome. It’s about being proactive and maintaining good relationships, which helps build mutual trust and respect.”
Matching the right tenant to the right property is a skill that is developed from experience and a good understanding of the needs of the potential tenant.
Robyn seeks to develop a good relationship with all potential tenants before signing them up, making for a smooth, hassle-free, arrangement when the property is occupied: “Happy tenants allow for happy investors,” she says.
Owning a property isn’t without its risks or inevitable maintenance, but Robyn sees part of her job as one of offering well-considered advice and recommendations to her clients – she says this helps minimise the chance of tenants raising issues; “it can also save costs in the long-run because often small problems that go unnoticed for a while can turn out to be expensive fixes if not dealt with early-on. I’d rather raise any red-flags before the tenant does.”
Open, honest, communication can be expected from Robyn, and she’s happy to provide regular updates to the property owner at intervals that most-suit their needs.
Give Robyn a call today. She will look after your asset, she’ll look after your returns, and she’ll look after your tenants. It’ll make for a genuine win-win result.
Below is a sample of feedback from Robyn’s client base:
“Robyn has managed our four units for nine years now; I like the stable, consistent, and up-to-date service we get from Robyn. This is very important, as we’re out-of-town investors and require eyes and ears in our absence, which Robyn provides. We haven’t experienced any delays in occupying the units, and on the whole tenant vetting has been good for the level of rental market our units are in.”
“Robyn is very capable, which leaves us not having to worry about the small things.”
“Robyn is professional, quick, and easy to communicate with. She’s friendly and polite, and we have full trust in how she manages our property. We would definitely recommend her to family or friends.”
“Robyn is a fantastic property manager. We feel completely at ease knowing that she is looking after our property. We feel as though she really values looking after our property.”