Lodge Property Manager

About Lisa Brown

American business magnate Warren Buffett once said: “Honesty is a very expensive gift. Don’t expect it from cheap people.”

For Lisa Brown, honesty is at the heart of good property management.

“It’s an issue of respect, and I think being honest with someone is the bedrock of that respect. Whether I’m working with an owner, a tenant or a potential tenant, I make sure they know the full story of any situation.”

Having worked as a Property Manager with Lodge for nearly six years, Lisa has built strong relationships with owners and tenants based on honesty, trust and consistently high standards.

“Trust is also important in business. I respect the enormous amount of trust given to me by owners, and it is very important to me that I live up to that trust and manage their property to a very high standard.”

Before turning to property management, Lisa worked as an accounts clerk in a chartered accountant’s office – a role that required accuracy and a strong eye for detail. She believes those skills have served her well throughout her time at Lodge.

“When you're working with numbers and balances, you have to be accurate and pay attention to the small details. I’ve carried this accuracy over into property management. Putting people into homes involves a lot of information and a lot of boxes to be checked, so being able to manage the finer details is really important.”

After years working in accounts, Lisa was ready for a career that involved more interaction with people.

“I’m a relational person, so sitting at a desk staring at a computer left me wanting more. I needed something customer-facing, and I get that working with Lodge.

“Every day is different. I get to talk with people and build relationships with owners and tenants, which is very enjoyable but can also be challenging. I’m the bridge between these two parties, and it’s my job to help them reach an arrangement that works for both.

“I’m good at building rapport with people, and this helps keep things smooth.”

For Lisa, successful property management comes down to creating positive relationships and finding the right balance for everyone involved.

“It’s my nature to give my best to everyone and try to keep everyone happy. There’s nothing more satisfying than seeing both owners and tenants satisfied. I enjoy finding that perfect balance.

“The most beneficial thing is having a good relationship with owners and tenants. When that happens, everyone wins.”

Making both a professional and personal connection with people is something Lisa particularly enjoys about her role.

Repeat business is one of the strongest indications of a job well done, and Lisa has experienced this first-hand.

“I’ve managed the property of a couple who had a rental house on a large section. They’re now in the process of building duplexes on the land, and they want me to manage those as well. It’s a great feeling when you know people trust you.”

For Lisa, that ongoing trust reflects the relationships she has worked hard to build throughout her nearly six years with Lodge.

Outside of work, Lisa enjoys keeping active and making the most of her time with friends and family.

“In my spare time I enjoy overseas travel, dining out, catching up with friends and family, hiking and scrapbooking.”

Scrapbooking gives Lisa the chance to bring special memories together and preserve them for years to come.

“When I have the time, I can spend hours putting memories onto pages. It’s not everyone’s thing, but most people love looking over the family history when it’s well presented.”